Meet the Team – Grace Thomson

Grace - meet the team

Who are you?

My name is Grace Thomson, I am a honest, and hard-working person and take pride in always completing my work to the best of my ability.

How long have you been with Caring for You?

I have been with Caring for You since 2008, while I was still at school I worked in the office, completing casual work as required, and over the summer break. After graduating in 2011 I began working with Caring for You full time as an allocations consultant in between studying a double degree at university in Nursing and Psychology.

What is your position and what do you like about it?

I’m a Senior Allocator, with a portfolio in IT.

I love the constant challenge that allocations provides. No two days are the same and I’m kept on my toes by the dynamic environment that requires you to be both effective and efficient, while maintaining a rapport with clients and members alike!

It would also be amiss for me not to mention the brilliant team I work with day in and day out – they make the good days fun and the bad days bearable! No matter the kind of day we’re having we always manage to pull together to do the work to the best of our ability, and keep joking along the way!

What do you like to do in your spare time/days off?

When I am not in the office or at Uni I am keeping physically active at the gym or riding my horse, or spending quality time with my family and friends.


Meet the Team – Kye Tenace


Caring for You is so successful not only because we have a wonderful team of nurses out on the field working at facilities, but also because we have an amazing team of staff working behind the scenes in our offices across VIC and QLD.
This month we would love to highlight Kye who works at our Geelong office!

Who are you?

I am Kyelin Tenace (formerly Knight) from Geelong, VIC. I have an amazing support network of family and friends.

Like anyone else, a lot of what I do and how I think has been shaped by my family, friends and my overall life experiences.

I am also defined by my curiosity and my constant thirst for learning new things.

How long have you been with caring for you? 

I started working as a personal care attendant with caring for you in 2013 while I was studying to be a registered nurse.

I then went off to do my acute training in a post-surgical and gen/med ward. I only recently came back to caring for you in November 2015.

What is your position and what do you like about it? 

I am a recruiting consultant at our Geelong office and I am also a registered nurse, doing nursing shifts with caring for you.

There is so much to like about my job and working for Caring for you.

The list goes on, but I will try to keep this short:

  • I enjoy the challenge and the constant ever-changing healthcare world that will forever keep my mind active
  • I love the balance of my clinical and office duties
  • The ability to heal and comfort a person
  • My co-workers….what’s not to love about being surrounded by an awesome bunch of fun and caring professionals
  • The patients and residents – they are a treasure trove of history and knowledge.
  • The gratitude received from patients and their family with the gift of a thankful look, hug or kind words for looking after them and/or their loved ones

What made you want to become a nurse? 

Because I have always had a deep rooted passion for wanting to make a profound deference in someone’s life.

After interviewing many seasoned and incredible nurses, carers & midwives I can say with confidence that this is a universal desire in all nurses.

What do you like to do in your spare time/days off? 

When I am not in the office or doing nursing shifts I am either at a yoga studio or spending quality time with my family and friends.

If you are based in Geelong and would like to make contact with Kye please contact her via email at


4 Ways To Put A Smile On Your Patient’s Face

4 Ways To Put A Smile On Your Patient’s Face

Keeping your patient happy is rewarding in so many ways – it’s a win-win situation. It’s good for morale – both yours and the patient’s and you can make a difference in someone’s life, no matter how small or big the impact.

It can help with getting shifts– positive and excellent customer service equals positive word of mouth means you are more likely be asked to come back.

It’s about treating patients as human beings, letting them know that you care about them and the positive effect of cheerful and happy patients to make your day!

Here are five small ways to put a smile on your patients face!

1. Research Your Patient

Before entering the room with the patient, do a little research. Understand what they are going through, as most patients don’t want to repeat themselves. Make them feel like a person, not just another patient. Listen to what they have to say and listen to their concerns, it’s all about making a difference – small or big.

2. Give Compliments

Who doesn’t love hearing a compliment? Its one sure-fire way to make a patient smile (and a hidden bonus of making you smile too!) Patients may feel self-conscious having someone else around. Put them at ease with a compliment.

3. Small Talk

When you see your patient, you don’t have to get straight to business! Have a little chat, ease their nerves. Ask them about the weather, what they did on the weekend or if they have any events coming up that they are excited about. This will put your patients mind at ease, and make them feel human.

4. Most importantly – put a smile on your face!

Smiling is contagious! If you are always greeting your patients with a smile on your face, they are much more likely to greet you with a big smile.


What other ways can you put a smile on a patients face?

Why Aren't I Getting Any Shifts

Why Aren’t I Getting Any Shifts?

Recently we’ve had some of our wonderful nurses in the Caring For You community ask us: Why aren’t I getting any shifts? Although we have plenty of shifts available, there might be some reasons as to why you are limited to securing these shifts. We’ve put together these tips to help you overcome these limitations and get more shifts!

Make sure that your availabilities are up-to-date

Are you using the Caring For You Members app? If not, you should be! The app provides a convenient way to enter your shift availability. You can find out more about the app here. Some key points to note about choosing your availabilities:

  • Use the Standby Option. This option can be selected when entering your availabilities – it prioritises you for shifts in your area when available and indicates to allocations staff you are ready and waiting for a shift. If circumstances change and you are no longer 100% certain you will be available to pick up a shift – please make sure you turn your standby ‘off’ as whilst this function is turned on you may be confirmed to a client prior to notification of the shift.
  • Remove your availabilities when you are no longer available. This automatically increases your chance of being contacted for a shift when you are actually available.
  • Availability notes can always be used to indicate the certain start or finish times you may require from day-to-day (i.e. AM shift till 1300 or PM shift from 1600 onwards). This helps allocations team offer prioritise you for shifts that suit your specific availabilities, rather than calling for shifts that start or finish outside of your available hours.
  • If you have no Internet access – you may always call to say you’re no longer able to work and the allocations teams are more than happy to remove your availabilities on your behalf.

Give us a call to change your preferences

  • Call and have a chat with the allocations team about missing out on shifts! Often preferences you’ve selected during your interview are limiting your shift offers (travel distance, restriction of late and/or early calls)
  • Call allocations and let them know on days you’re definitely available/waiting for a shift, so they can keep you in mind when shifts become available!

Keep your phone close to you

  • So when allocations do call/send a message about a shift, you receive and can respond to it straight away: facilities want to know as soon as possible whether their staff deficits have been filled, so we often cannot wait to hear back from you, and have to keep moving through the list of available staff – answering your phone is the best way to ensure receiving a shift!

If you have any more questions regarding shifts, please feel free to reach out to us!

5 Ways You Can Gain Respect at Work

5 Ways You Can Gain Respect at Work

Everyone deserves the same level of respect in the workplace. This may seem simple but how do we become respected in the workplace when it doesn’t always come that easily?

Respect needs to be earned. But how, you may ask? It all stems down to the saying, treat people how you want to be treated.

Here are five ways you can gain respect at work from your co-workers:

1. Show up to work.

This is probably stating the obvious but actually showing up to work can go a long way. However, if you really want to be respected in your workplace, show up a little bit earlier than your starting time. This will help improve the transition over shift change and your co-workers will love you for it. Don’t let punctuality or non- attendance become a problem for you in the workplace, instead show that you are reliable – come prepared and ready to work.

2. Promote education

Promote a strong team mentality and communal learning within your workplace. Feel free to share your knowledge with your co-workers but don’t over do it; no one likes a know-it-all. Don’t be afraid to ask for advice and suggestions from your co-workers and be open to change.

3. Communicate confidently.

Effective communication is essential in the workplace. Show confidence in your words, tone and body language. Make sure you speak clearly to your co-workers and don’t be condescending.

Most importantly, try to avoid gossip at all costs. It’s inevitable that gossip will occur in a busy workplace, but these conflicts are unnecessary so don’t get involved with it. Your co-workers will respect you more for this, as you will be seen as more trustworthy.

4. Praise others for their good work

If you promote a positive workplace, it will eventually have positive effects on your co-workers. A simple way you can do this is by praising others for work well done. Notice the little things that your co-workers do well and mention it to your co-workers. These little encouragements will lift the spirits in a workplace and encourage everyone to work well and promote high standards.

5. Go the extra mile.

We would say that the best way to gain respect in your workplace is to do your job and to do it well. There is always be someone who puts in more than anyone else – be that person. Prove to your co-workers that you are capable and trustworthy by completing tasks on time and to an exceptional standard.

What would you add to the list?

6 Goals for Nurses in 2016

6 Goals for Nurses in 2016

It’s a couple of weeks into the New Year and are no longer in ‘holiday mode’. So now is the perfect time to reflect on the previous year, look into the future and make a plan on how we want to improve this year.

So why not start the year off right? Take a look at these goals that promote a positive career and positive life for 2016.

  1. Provide the best patient care you can.

This year is the year to go above and beyond in your duties and primary objective of taking care of your patients. Take the time to listen and communicate with your patients and co-workers and put 110% into every task that you do. 

  1. Never stop learning.

With an ever-changing healthcare environment and always evolving medical advancements, your education will continue for as long as you are in the nursing profession.

This year continue to stay current, try to advance your knowledge and improve your nursing skills. Devote yourself to continuous learning by expanding your professional network, reading more, listening more, attending seminars, and getting involved in discussion boards, blogs and podcasts. 

  1. Become a mentor.

Volunteer to be a mentor for someone who is just starting out in the nursing field – a new graduate, a new member or a nurse that might not have many years of experience. As a mentor, you can provide career guidance and opportunities for new nurses and help their knowledge and skills.

At Caring For You we have a buddy system that helps new nurses adapt to busy shifts, you can read more about what buddy shifts are and how to get involved here. 

  1. Work smarter, not harder.

You’ve probably heard the saying “work harder, not smarter” and this year is the time to embrace this. It’s time to be proactive! There are probably some simple changes you can make to make your workday easier – make those changes.

Plan each day at the beginning of your shift and organise your tasks according to priorities and patient needs. Here are some time management tips we put together previously.

  1. Be positive.

A good attitude is all it takes to turn a bad day and/or situation around. Next time you are in a rut, take a deep breath and stress less. There’s no point spending your time worrying when you can turn things around with a positive attitude. Not only will you feel better but everyone around you will to – it has a ripple effect!

  1. Laugh and smile everyday.

 It’s that simple.


All the best for 2016 everyone!


What would you like to achieve this year?

Tips for Nursing Students from Real Nurses

Tips for Nursing Students from Real Nurses

Recently we reached out to the Caring For You community and asked what advice would they share for students completing nursing studies. With plenty of beautiful and thoughtful responses, here are a few tips the Caring For You community shared with us:

“Care, enjoy & have fun” – Francesca

“Take a deep breathe and jump in” – Anne-Maree

“The best experience is found not within books, but from putting yourself out there & giving it your all. Nursing is one of the best professions because there is always work plus seeing a smile on patients faces in priceless and a selfless act.” – Sharifa

“It is a privilege & an honour to nurse, never forget what a trusted role you play in the lives of patients, families, residents. Try not to panic, you won’t know it all, no one ever does and that’s okay, just know how to get the answers you need. Nurse with dignity & respect & enjoy “making” someone’s day.” – Kristie

“It will all be worth it.” – Stepf

“Think with your head, but feel with your heart.” – Heather

“Buy a great pair of shoes It’s worth the investment.” – Bec

“Enjoy and get in there!!” – Rachel

“Don’t feel bullied by senior nurses. If here seems to be an issue, ask them if they have an issue with you professionally or personally. Professionally – you’re learning and wanting guidance. Personally – they need to get over it! Enjoy your nursing career. It can be tough but it is very rewarding!!” – Amber

“Make every day a learning experience. If you don’t know or you’re unsure: ASK. There is no such thing as a silly question. You will find most of your colleagues will be happy to help you grow and learn. Remember: we were all newbies once.” – Vee

What would you like to add?